AI Services

Dillo Voicebot

Structure your conversational bots quickly and intuitively:
take advantage of Dillo's Artificial Intelligence to offer an always available Self Service customer service and optimize your resources

Make your PBX smart

Nobody likes to wait, especially if they are in a hurry:
with Dillo’s Voicebot your customers will receive the answers they need, without waiting even a minute!

By integrating Dillo Voicebot to your company switchboard you can automate most of the telephone communication processes: the virtual assistant can for example sort incoming calls, directing them to the most suitable operator, can provide information and answer customer questions 24/7 … without you having to lift a finger!

Looking for an AI-powered Voicebot to handle your phone calls?

with our experts

Compila il form con i tuoi dati direttamente tramite il nostro chatbot, sarai ricontattato al più presto da un membro del nostro team; non preoccuparti: la demo è gratuita e senza impegno!

Fill out the form with your details, you will be contacted as soon as possible by a member of our team; don’t worry: the demo is free and without obligation!

RAG technology

Our AI Assistants are even smarter: thanks to the new RAG technology, they can provide accurate up-to-date and contextualized information based on the text documents you provide them.

1. Set

Create your assistant

From the Dillo platform you can start configuring your new assistant in just a few clicks, a breeze!

2. Educate

Provide the data

At this point, all you need to do is provide the assistant with one or more documents containing all the information they need to know

3. Instruct

Give instructions

Determine the assistant's behavior: describe how they should respond to requests and define their personality, for example

4. Link

Integrate the assistant

Now that your assistant is ready, you can easily integrate it into your applications, so that it is active on the communication channel of your choice (Voice, Chat, Whatsapp...)

What's the RAG?

Read the article

What's the RAG?

Why Dillo Voicebot
improves your contact center

Most consumers prefer to contact customer service by phone, but waiting times can be very long. Dillo’s Voicebot allows you to offer an impeccable customer experience: zero waiting times, immediate response and service available 24/7, even when operators are busy.

Thanks to natural language processing, you can avoid endless telephone menus: the caller will only need to express his request at the beginning of the call to direct the flow; in fact, through NLP (Natural Language Processing) Dillo Voicebot receives and interprets the user’s intent, responding in an appropriate manner or triggering actions following or during the call.

Artificial Intelligence grows and improves constantly through the supervised Machine Learning process, this means that the algorithm learns on a database that is initially provided to it and to which a predefined output is associated.

Conversations that require standard answers, requests for information available from your management system, call sorting … you can delegate these and other tasks to Dillo Voicebot, to use the energies of your business in a different way.
By freeing staff from repetitive jobs, employees will be able to perform non-replaceable, higher value-added tasks without stress.
Furthermore, while a human operator can handle only one conversation at a time, the virtual assistant operates on multiple calls at the same time.

Acting as the first point of contact, the virtual assistant filters customer calls and redirects them to the right employees only when needed, avoiding wasted time and unnecessary distractions for staff.
In addition, by collecting information on the caller’s request before the transfer or if the operator is busy, the agent is relieved of this task and at the same time can study the customer’s request and satisfy it in the best possible way.

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Specifications

Fully redundant and scalable Cloud infrastructure with 99.9% SLA

Defining intents and their associated terms to orient the bot based on the caller’s requests and intent

TTS (Text To Speech) and ASR (Automatic Speech Recognition) technologies to create personalized audio messages, recognize and transcribe customer responses