Sector
Transport & Logistic
Simplify all delivery and logistics processes using the speed of automated Calls and Sms to coordinate the various work phases: order confirmations, shipment delivery, product returns and recalls.
- Establish the place, time and date of delivery reduce and optimize your trips, collect all the information you need through an automatic call
- Create opinion polls on the service constantly improve thanks to your customers’ feedback
-
Provide up-to-date information on delivery statuses, 24/7
reassure your customers: give them the information they need, when they need it. When a customer asks for information about an order, you can update it in real time on the delivery status, the time and place of arrival and more, all saving on support staff costs and with record response times -
Handle complaints and cancellations in a smart way
a customer calls to postpone a delivery date? No problem, Dillo will immediately notify the courier or whoever is responsible, offering the caller the possibility to set a new delivery date/place based on your agenda
-
Send real-time delivery or tracking notifications
provide the customer with basic information on his order, even on request and in real time -
Real-time delivery tracking
keep the customer updated on any delays or logistical changes in delivery